Making a return is easy. You first have to email us at firstname.lastname@example.org and request a Return Authorisation Number (RAN). We will then notify you of the steps to follow and provide you with the exact return address. The item has to be sent back to us no later than 14 calendar days after you received it. Returns will be only accepted in this time-frame, provided that the goods are returned by you in the conditions they were in when delivered to you. We also request that items are returned with their original packaging.
Once we have received the returned item, any sum debited from your credit, debit card or your PAYPAL account will be rapidly re-credited to your account, and in any event within 30 days of return.
Please be aware that international customs duties and sales taxes are not refunded, for shipments outside the EU.
For all returns, except where the item is faulty or damaged on arrival, you will be required to arrange and pay for the return of the products to us.